Terms and Conditions

GENERAL

We reserve the right to amend prices. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.
Orders can be processed directly though this web site. Ethical Collection London processes card payments securely via a third party payment system called Shopify. All transactions are processed using a secure server. Ethical Collection does not hold any customer card details and we will never pass your details on to anyone.
All items are offered subject to availability at time of ordering. However, should an item be out of stock there may a delay in delivery and we will notify you immediately. Ethical Collection will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.
Upon placement of an order the customer will receive an email receipt as confirmation of the purchase. This email receipt is not the same as a contract. Ethical Collection London reserves the right to cancel orders at any time due to insufficient stock, an inability to authorize a payment, suspicion of fraudulent intent, discovery of an incorrectly priced item, or any other reason deemed appropriate by Ethical Collection. As such, Ethical Collection reserves the right to decline or cancel any orders that fit within these perameters. If the purchase has already been charged to the customer’s credit card, Ethical Collection will issue a refund to the account in the same amount as the incorrect price. Ethical Collection reserves the right to change any of the information found on this site and the services and products described therein at anytime and without notice.

PRODUCT INFORMATION

While we try to be as accurate as possible in our product descriptions, because many of the brands we carry on our Site offer products that are handmade (one-of-a-kind), we do not guarantee that the product picture on the Site will be an exact match with the item you receive. Please refer to our return policy for what to do if you receive an item you are not satisfied with. Please email us and we will happily refund you if you are not happy.

OUR ETHICAL GUARANTEE

At Ethical Collection London we are dedicated to promoting designers, brands and artisans that are doing their best socially and environmentally responsible measures in the production and transportation of their products. Because of this mission, all of the designers we carry ensure their products are made under fair working conditions. But because we have to take the brands at their word (although we do conduct thorough background research on all brands we carry including requesting full explanations of working practices and photographic evidence), we are not responsible for any unreported or misrepresented practices, and are unable to provide a 100% guarantee about the ethical practices of any brand.

OUR POLICIES

We are dedicated to being an example of transparency and principles in every part of our business. We aim to supply customers with good quality products, with friendly and effective service, inspiring customers to participate in Fair Trade.
Please read through the following information carefully before using our site or placing an order. You should understand that by ordering any of our products, you agree to be bound by these policies. Please note that if you refuse to accept these policies, you will not be able to order any products from our site.

• Privacy Policy

• Security Policy

• Terms and Conditions 

Acceptable Use Policy

PERSONAL INFORMATION

The personal information which we hold will be held securely in accordance with our internal security policy and the law. Access to customer account information is limited to staff who require immediate access to process orders. We use full login and password controls to protect the information held. Our site uses secure server software to protect your information. All information is encrypted and protected in accordance with the law.

Unfortunately, the transmission of information via the internet is however not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk.

HOW WE USE INFORMATION

We may use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.

• To provide you with information, products or services that you request from us or which we feel may interest you.

• To carry out our obligations arising from any contracts entered into between you and us.

• To inform you of any special offers, competitions and promotions.

• To send you catalogues or other printed marketing materials. 

We will not send you a printed catalogue or email offers unless you agree to it. If you do not wish to receive a catalogue or email offers, please indicate that you do not wish to receive email or catalogue offers when registering online, click the unsubscribe link on email offers, or let us know when ordering over the phone.

SECURITY POLICY
We want you to feel confident and secure shopping at Ethical Collection London
Payment for orders must be made by debit or credit card. All online transactions are protected by security technology. For added security when you place an order, Ethical Collection does not retain your payment details.
When you pay by debit or credit card, your card details are processed by [*], an accredited payment service provider whose payment systems are secure to UK banking standards. Your credit card information is encrypted to ensure your transactions with us are private and protected over the Internet. The encryption technique we use is the highest standard available for e-commerce. We may contact you for additional security purposes should we deem this necessary.

INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Your use and access of our website does not give you any rights to use our intellectual property rights and you must not modify any of the materials or use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us.

You also agree:

.  Not to reproduce, duplicate, copy or re-sell any part of our site.

.  Not to access without authority, interfere with, damage or disrupt: any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or, any equipment or network or software owned or used by any third party.

PAYMENT

We want you to feel confident and secure shopping with Ethical Collection London 

Payment for orders must be made by debit or credit card or through PayPal. All online transactions are protected by security technology. For added security when you place an order, Ethical Collection does not retain your payment details.

You can pay for your order online by:

• Paypal

• Visa

• MasterCard

• American Express 

Please note: If you are paying by Visa or MasterCard, you may be required to authenticate your purchase using Verified by Visa or MasterCard SecureCode in order to protect your card against unauthorized use.
All prices are in Sterling (GBP)

RETURN POLICY

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first contact your credit card company/bank, it may take some time before your refund is officially posted.

If you still have not received your refund yet, please contact us at customerservice@ethicalcollection.com

Sale items
Sale items may still be returned/exchanged within the 14 day policy unless otherwise clearly specified as "final sale".

Exchanges
We only exchange within the same 14 days policy. If you need to exchange it for the same item, send us an email at customerservice@ethicalcollection.com and send your item to: 3A Surrendale Place, London W9 2QW.


Shipping
To return your product, you should mail your product to: 3A Surrendale Place, London W9 2QW

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable, even in the case of a refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.