DELIVERY & RETURNS



 general inquiries: customerservice@ethicalcollection.com

RETURN ADDRESS
Ethical Collection London
Flat 1A
Dunworth Mews
London
W11 1LE


DELIVERY - All parcels are tracked  and signed for
UNITED KINGDOM
United Kingdom includes Northern Ireland, Isle of Man, Isle of Wight, Channel Islands
Delivery Option

Cost
Free Standard Shipping for over £100
Standard Delivery 3-5 Working Days - £4.50
Next Day Delivery (before 2pm on Friday) - £9.99
Europe
Free shipping over £200
Standard Shipping  - £10
Next Day - £15
 
INTERNATIONAL DELIVERIES
All International Deliveries use a courier service so your item arrives safely and quickly to you. It can take between 5 to 10 days depending on the country. Please remember the custom duties may apply and these will be at your own cost. 
COST
Free Shipping over £200

Base Cost (0.0 Ib - 20.0Ib) - £30
RETURNS

Ethical Collection London will happily accept unworn, unwashed and unaltered merchandise in perfect saleable condition with original tags still attached for a full refund. Ethical Collection reserves the right to require payment for postage in respect of any refund, return or exchange.
Your return must be received by Ethical Collection within 14 business days from the date you received your shipment.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference until you have received your refund. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot process a refund if we do not receive the returned item.

We regret that we cannot accept returns items on Sale.

To process a return or if you have any issues at all, please email:customerservice@ethicalcollection.com, including your name, order number, item description and date.
 
Once we receive your package, and provided it is in the condition described above, we will promptly issue a refund or web credit for the items as you specify. Your refund will be credited to the same card used to make the original purchase. Please allow 10 business days to ensure that your refund is credited. You will be notified via email when your return package is received and your refund or web credit has been processed.
 
 

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